SCOPE
This Refund and Cancellation Policy applies to all courses, seminars, workshops and training events (“Events”) booked on-line at training.ecotox.science.
ECOTOX-U is a registered business name owned by parent company Environmetrics Australia Pty Ltd. (ACN: 120 870 091) (“Us”, “We”).
When a booking is made and paid on-line for a course offered by ECOTOX-U, a binding contract is created between the participant (or the person / entity / organization making the booking if not booked by the participant) (“You”, “Your”) and Us.
PREAMBLE
● All Events are run subject to demand, and We reserve the right to
alter dates, times, and venue of the course for reasons beyond our
control.
● We recognise that Your needs may change at short notice
and We will be as flexible as possible to accommodate Your needs, while
ensuring that We do not suffer financially as a result.
● If We
cancel an Event for any reason, You will be entitled to a full refund.
This will not incur any administrative charges or penalties and will be
paid within 28 days of the day on which the Event ceased being
available.
● If We cancel an Event, We will not be responsible for
any direct, indirect, or consequential losses or damage You may suffer
including, but not limited to: penalties or fees associated with
changing or cancelling travel arrangements and/or accommodation
bookings; loss of deposits; loss of income; inconvenience.
● We reserve the right to substitute course instructors and/or course materials as necessary.
● You are not entitled to any refund for drop-outs, loss of connection, inability to connect, or degraded performance of any streaming/virtual event where this is related to your internet service, connection, or device.
● You may, at our sole discretion, be entitled to a refund for drop-outs, loss of connection, inability to connect, or degraded performance of any streaming/virtual event where this is related to our internet service, connection, or device.
CANCELLATION PROCEDURE
1. Cancellations can only be made by emailing Us at admin@ecotox.science .
2.
All cancellations must be received no later than 14 days prior to
the published Event start date and time. For example, cancellation of
Your enrollment in an Event scheduled to start at 1:30pm on July 3, 2023
must be received by Us prior to 1:30pm on June 19, 2023 where the operative time-zone is that of the Event location.
3.
For the purpose of this Policy, the cancellation date and time is
that which appears on the cancellation email received by Us. This date
and time may be different to the date/timestamp shown by Your computer
system.
4. Cancellations made after the 14-day window referred to in 2 above will not be refunded under any circumstances.
5.
Upon receipt of Your cancellation request, We will: (i) process Your
request in accordance with the terms of this Refund and Cancellation
Policy; and (ii) cancel Your booking and remove Your details from Our
system at which time Our obligations to You under this Refund and
Cancellation Policy will be deemed to have been fully met and Our
continuing obligations to You under this Refund and Cancellation Policy
cease to apply.
6. You can nominate a substitute if the
participant named on the original booking is unable to attend. We must
be notified at admin@ecotox.science
and provided details of any such substitution and You agree to be held
liable for any and all charges (including cancellation fees)
subsequently incurred or initiated by the substitute.
7. Refunds will not be given due to no show situations.
REFUND POLICY
1. Refunds will only be credited back to the Credit card used to make the booking.
2.
Any refund amount will: (a) be in Australian Dollars (AUD); and (b)
be made in accordance with the Schedule of Fees and Refunds set out in
Table 1 below.
3. We will not be liable for any transactional
costs You may incur such as currency conversion fees, bank fees, credit
card and other fees/charges.
Table 1. Schedule of Fees and Refunds
| Cancellation Notice Received [i], [ii] | Processing Fee (AUD, GST incl.) | Cancellation Fee(% of Event cost, incl. GST) |
| Less than 14 days prior to Event start | $0 | 100% |
| More than 14 days but less than 21 days prior to Event start | $25 | 40% |
| More than 21 days but less than 30 days prior to Event start | $25 | 25% |
| More than 30 days prior to Event start | $25 | 15% |
[i] As defined in Item 3 of Cancellation Procedure.
[ii] Time-zone for all dates and times taken to be that of Event location.